Clear Policies. Professional Service. A Better Delivery Experience.
At Craig Billiards, we believe the customer experience should be straightforward from purchase through final installation. We aim to make our policies easy to understand, transparent, and fair.
Your satisfaction remains our highest priority. We are committed to resolving concerns whenever possible and encourage customers to review these guidelines carefully—particularly the section titled Your Responsibilities—so expectations are clear throughout the ordering and delivery process.
Furniture Delivery Services
Delivering and installing large game room furnishings often requires specialized handling, logistics, and experience. Fortunately, Craig Billiards works with an extensive nationwide network of delivery and installation professionals to help ensure a smooth process from beginning to end.
Delivery costs vary based on product type and service level selected.
Delivery Service Options
Curbside Delivery
Delivery to the nearest accessible dry area outside the residence.
White Glove Delivery
Includes:
- Delivery to the room of choice
- Unpacking
- Light assembly when applicable
- Placement in intended location
- Removal of packaging materials
Professional Installation
Includes all White Glove services plus specialized assembly and setup, including leveling and tuning where required.
Billiard & Shuffleboard Table Delivery
Pool tables and shuffleboard tables require professional installation to ensure proper functionality and play performance.
This premium service includes:
- Delivery and unpacking into your selected room
- Accurate measurement and placement
- Complete assembly
- Precision leveling
- Wipe down
- Setup and tuning
- Packaging removal
Current installation rates:
- Orders containing a billiard table:
9.95% delivery charge + $795 installation - Orders containing a shuffleboard table:
9.95% delivery charge + $995 installation
For orders including more than two installation-required tables, Craig Billiards can provide a custom delivery quote to help reduce costs.
Any additional furniture included with your order will also be unpacked and assembled when necessary.
Additional limitations may apply.
Game Room Furniture & Other Large Products
Products such as:
- Game tables
- Game chairs
- Foosball tables
- Table tennis products
- Other game room furnishings
are generally delivered through freight service to curbside or the first covered area.
White Glove service upgrades are available for an additional charge and include room placement, unpacking, assembly (if required), and packaging removal.
Customers placing larger orders may request custom delivery pricing.
White Glove Service Limitations
White Glove and professional installation pricing assumes standard residential delivery conditions.
Additional fees may apply for circumstances such as:
- Multiple staircases
- Narrow hallways
- Tight turns or corridors
- Accessibility obstacles
- Non-standard delivery conditions
Quoted delivery rates are based on residential installations. Commercial projects may qualify for custom pricing.
If your location presents special delivery considerations, please contact Craig Billiards before ordering.
Shipping & Delivery Policies
Standard Delivery Appointments
When your order becomes available for shipment, Craig Billiards will contact you directly to coordinate a delivery date and time.
Appointments are generally available:
Monday–Friday | 9:00 AM–5:00 PM
Delivery windows:
- Morning: 9 AM–1 PM
- Afternoon: 1 PM–5 PM
An adult recipient must be present.
Saturday Delivery Availability
Saturday delivery service may be offered in select regions and could involve additional charges.
Please contact Craig Billiards customer support to check availability and pricing.
Delivery of Non- Game Room Furniture Products
Smaller décor, accessory, and non-furniture products are generally shipped at no charge via FedEx Ground or equivalent delivery service.
If your order includes furniture with White Glove or standard freight delivery, non-furniture items may ship together with those products whenever possible.
Please note:
- Smaller items may arrive separately
- Delivery appointments are usually not required
- Signatures may occasionally be required depending on value or carrier requirements
- Most deliveries arrive within 4–8 business days after shipment
- Delivery typically occurs Monday through Saturday
Missed Delivery Appointments
If no adult is available during the scheduled delivery timeframe, a $100 missed-delivery fee will apply.
Our team or delivery carrier will then contact you to schedule another attempt.
If delivery cannot be completed after three attempts, the order will be considered canceled and returned.
Refunds in this situation are limited to:
- 50% of the original purchase amount
- Less all outbound and return shipping costs
- Less $100 for each attempted delivery
Delivery Access Limitations
Before placing an order, customers should carefully measure all access points involved in delivery, including:\
- Entry paths
- Doorways
- Hallways
- Staircases
- Elevators
If our delivery team cannot physically place the item into the intended location, customers may choose one of the following options:
Redirect to Another Location
Customers may elect to reroute delivery to an alternate destination where delivery can be completed successfully.
Additional costs will apply, including:
- Redirection shipping expenses
- A $100 attempted delivery fee
Payment for redelivery must be completed before scheduling.
Order Cancellation & Return
If no alternate delivery location is available, the shipment may be returned and treated as a canceled order.
Refunds in these cases are limited to:
- 50% of purchase value
- Less outbound and return shipping expenses
- Less $100 for each attempted delivery
Storage Charges for Delayed Deliveries
Orders held at local distribution facilities for more than 10 days will incur storage charges of:
$10 per day
plus applicable taxes.
Your Responsibilities
At Craig Billiards, we work hard to create a smooth and successful customer experience. The best outcomes happen when customers have clear expectations and complete information before purchasing.
Thoughtful planning helps avoid unnecessary delays, reduce expenses, minimize frustration, and lessen environmental waste associated with transporting and returning products.
Relax — We’re Here to Help
Our team has extensive experience helping customers with custom furniture and game room projects.
We know how to identify potential issues early and resolve challenges efficiently. Our goal is to help you find exactly what you want and enjoy a smooth experience from beginning to end.
Customer referrals and positive experiences mean everything to us.
Ask Questions
Many Craig Billiards products offer extensive customization options, and questions are expected.
Our team is available during business hours by phone, text and email and is always happy to help guide you through the process.
Measure Carefully
Many products require significant space not only for placement but also for successful delivery.
Before purchasing, please measure carefully:
- Entry doors
- Hallways
- Stairwells
- Elevators
- Intended room dimensions
For pool tables and other game products, remember to account for operating clearance around the item itself.
If you need assistance determining space requirements, we are happy to help.
Request Samples Before Ordering
Craig Billiards offers a wide range of finishes, materials, fabrics and customization choices.
Customers can request complimentary swatches and review physical samples before placing an order.
Review Order Details Carefully
Please verify selections carefully before completing your order.
If anything is unclear, contact our team for assistance. We also review custom orders before approval to help reduce errors and confirm details.
Final Sample Approval
If sample requests occur after your order is submitted, we can often hold your order in queue while expediting sample delivery.
Prior to manufacturing, customers will be asked to provide final approval after reviewing samples.
This process helps ensure confidence before production begins.
Inspect Deliveries Upon Arrival
Please examine your shipment carefully during delivery.
Visible Damage
If obvious and significant damage is present at delivery, you may refuse all or part of the shipment.
Photographs are extremely helpful and can speed up claim resolution.
Possible Concealed Damage
Occasionally packaging may show signs of wear or damage while the item itself cannot immediately be inspected.
If this happens:
- Accept the shipment
- Note packaging concerns on delivery paperwork
- Photograph packaging before opening
If hidden damage is later discovered, send before-and-after photos to Craig Billiards so we can assist as quickly as possible.